perjantai 18. maaliskuuta 2005

Eric Roberts

Eric Roberts: "Eric has been consulting and developing on the internet for ten years and is currently consulting at Nokia on their U.S. e-commerce site, NokiaUSA.com.
His more recent acheivements include the development of a sales salvage initiative to retain customers who 'bail' from the checkout process, the integration of the Customer Service Call Center and the NokiaUSA checkout prcess for increased sales and customer satisfaction, and the creation and evolution of NokiaUnwired.com.
He is also responsible for the creation and upkeep of their team's business process management for all work done on the sites."
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